Show Notes Welcome to Headcases! Today we demystify technology in our industry. We’ll look at what can genuinely support your business, and what can actually hurt it if you’re not careful. Our guest is the Executive Director of Industry Relations and Insights at Pivot Point International, where he connects the dots between data, education, and innovation […]

2:49 Understanding the Will Skill Model 4:12 Training Contributors 7:43 Challenging High Performers 11:49 Addressing Potential Detractors 19:59 Managing Low Performers Hey, friends, in this episode of head cases, we’re taking a side bar to dig into the big ideas and questions that have come up recently with our guests. We’re calling these little detours

I had such a great talk with my guest this week. She is a powerhouse influencer with a mission to elevate and amplify the real life impact of artists, salon owners, and educators on all of us.  She hosts her podcast, coaching, and personal development retreats under the Hair Love University umbrella. I can’t wait to share

Show Notes Welcome to another episode of Head Cases! This week’s guest is a little different from the norm, and his story is one you’ll never forget. Before I introduce him, let me share a quick story. Back when I used to sail, we had this tradition after races, we’d hand out two awards at

Show Notes Welcome to Head Cases! Today’s guest took an incredible path into the beauty industry, after a five-year stint in the Army, she set her sights on becoming a creative force in hair. She’s the former Creative Director for Pureology, a global educator and brand ambassador for BaBylissPRO, and she’s brought her artistry to the

Show Notes Today’s guest is a seasoned salon owner who recently celebrated a diamond milestone—25 years in the business. He now serves as the Director of Business and Leadership Development for the Salon 124 Group out of Atlanta, Georgia—an impressive company with over 200 team members, a cosmetology school, and more than $11 million in

Show Notes Today’s guests are the husband and wife team from Salon 27 in Mesa, Arizona. They added a virtual element to their consultations that has completely changed their business. They’re here to tell us how it’s done with a simple four-step process. As the salon’s Creative Director, Amber brings the artistry and training. With Chet’s background

Show Notes Today’s guest brings the perfect blend of heart and business savvy to the salon industry. With a business degree in hand, he helped elevate his salon both culturally and financially—earning a place in Salon Today’s Top 200 nearly every year since. As a business coach he helps good salons become great, guiding them to award-winning success.

Show Notes Today’s guest is an absolute firecracker in the salon industry and you’ll feel it the moment she starts speaking. Her systems, strategies, and no-nonsense approach have helped salon owners hit seven-figure success and service providers reach six-figure incomes—without burning out. She has empowered thousands of professionals to break through their limits, boost their profits,

This is the second time we’ve had the pleasure of welcoming this incredible guest to Headcases, and for good reason. We started with a powerful conversation about the role of questioning in the salon, as owners, as educators, and as leaders, and it became something much deeper. His perspective as a corporate executive coach carries so much insight